Shipping Policy

Thank you for choosing SM MOBILE. We are committed to delivering your wholesale mobile accessories safely and on time. Please read our Shipping Policy before placing an order.

1. Order Processing

• Orders are processed after successful payment confirmation.
• Orders are usually processed within 7–8 business days.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Coverage

We ship mobile accessories across India through trusted courier and logistics partners.

Shipping availability may vary depending on your delivery location.

3. Delivery Time

Estimated delivery times are:

• Metro Cities: 2–5 Business Days
• Other Cities & Towns: 3–7 Business Days
• Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, natural disasters, or other unforeseen circumstances.

4. Shipping Charges

• Shipping charges are calculated based on the order value, weight, and delivery location.
• Any applicable shipping charges will be displayed during checkout before payment.
• Promotional free shipping offers, if available, will be clearly mentioned on the website.

5. Order Tracking

Once your order is shipped, you will receive:

• Shipment confirmation
• Tracking Number
• Courier Partner Details

You can use the tracking number to monitor your shipment status.

6. Delivery Attempts

Our courier partner will make delivery attempts as per their standard policy.

If the customer is unavailable during delivery, the courier may attempt redelivery or contact the customer for further instructions.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for delays or failed deliveries caused by incorrect addresses, phone numbers, or other inaccurate information provided during checkout.

8. Damaged Shipment

If you receive a package that appears damaged:

• Check the package before accepting delivery.
• Take clear photos of the package and product.
• Contact our customer support within 24 hours of delivery.

Claims reported after this period may not be accepted.

9. Lost Shipments

If your shipment is delayed beyond the expected delivery time, please contact us.

We will coordinate with the courier partner to resolve the issue as quickly as possible.

10. Wholesale Orders

Large or bulk wholesale orders may require additional processing and shipping time depending on stock availability, packaging requirements, and destination.

Our sales team will keep you informed about the shipment status of bulk orders.

11. Contact Us

For any shipping-related questions, please contact us:

SM MOBILE

Address: Shop No 46B , Manish Market Ground Floor, Ss Musafirkhana Road Mumbai 400001

Email: shreeganeshtelecom36@gmail.com

Phone: +91 8591357708